REFUNDS & RETURNS

Returns are subject to a 30% restocking fee, and must be returned within 30 days of ordering in its original condition/unused. Special order items cannot be returned. 

 

If an item breaks or has a manufacturing defect, it is not subject to the same terms of standard returns, and will be taken care of as soon as possible. 

 

No returns can be sent in without authorization from Moto Mods.

 

Moto Mods will accept returns and provide you with an exchange voucher, refund (will be provided using original payment method) or repair where:

  • The item is faulty or is not of acceptable quality, or

  • The item is not fit for its intended purpose, or

  • The product does not match the sample or our description; and

  • You can present proof of purchase

 

Moto Mods may elect to return the product to the manufacturer to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

 

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

 

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

  • Online Tax Invoice (order confirmations will not be accepted)

  • Financial Statement (i.e. bank statement, credit card statement)

 

You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Moto Mods agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name. Moto Mods will record your name and form of identification provided, which may be accessed by authorised Moto Mods team members for fraud protection activities. Information collected will be securely stored in accordance with Moto Mods Privacy Policy.